Privacy Policy

Last updated: August 27, 2025

Haléau Beauty (“Haléau”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile site, purchase from us, or otherwise interact with our services.

Our store is powered by Shopify, which enables us to provide a secure and seamless shopping experience.

By using our site, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our site or make a purchase:

Contact details: name, email address, phone number, billing and shipping addresses.
Payment information: credit/debit card details (processed securely via Shopify – we do not store your card information).
Account details: username, password, preferences, settings.
Transaction information: order history, items viewed, added to cart, purchased, returned, or exchanged.
Communications: emails, messages, or support requests you send to us.
Device & usage data: IP address, browser type, device information, and cookies (see Section 7).
User-generated content: reviews, testimonials, or photos you submit.
Optional skincare or preference details if you choose to share them with us.

2. How We Collect Information

We collect personal information:

Directly from you when you create an account, place an order, or contact us.
Automatically through cookies, analytics, and browsing activity on our site.
From service providers such as Shopify (payment, hosting, analytics, shipping).
From third parties (for example, marketing partners where you have opted in).

3. How We Use Your Information

We use your information to:

Process and deliver orders, returns, and customer service requests.
Provide a secure and personalised shopping experience.
Send transactional updates (order confirmations, shipping updates).
Send marketing emails or SMS (with your consent).
Improve our site, products, and services through analytics.
Prevent fraud, maintain security, and comply with legal obligations.

4. Marketing & SMS Communications

With your consent, we may send you marketing emails or SMS messages.
You can opt out at any time by clicking “unsubscribe” in emails or replying STOP to SMS.
We comply with the Spam Act 2003 (Cth).

5. Sharing Your Information

We may share your information with:

Shopify, who hosts and powers our store (see their Privacy Policy at shopify.com/legal/privacy).
Service providers: payment processors, shipping companies, IT and marketing support.
Legal authorities, if required by law or to protect our rights.
We do not sell your personal information.

6. Data Storage & Security

Your data may be stored securely in Australia or internationally by Shopify and other trusted providers. We take reasonable steps to protect your personal information, but no system is 100% secure.

7. Cookies

Our site uses cookies and similar technologies to:

Keep your cart active.
Analyse site traffic and improve performance.
Deliver tailored advertising.
You can disable cookies in your browser settings.

8. Children’s Data

Our services are not intended for children under 18. We do not knowingly collect personal information from minors.

9. Your Rights

You may request to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at hello@haleaubeauty.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Haléau Beauty Pty Ltd
Email: hello@haleaubeauty.com
PO Box 799
Terrigal, New South Wales, 2260
Australia